Refund Policy

Our Warranty Promise

Because our products are digital subscription accounts, we primarily offer a 100% replacement warranty rather than a cash refund once an account has been delivered and confirmed working. This warranty covers your subscription for its entire purchased duration.

What's Covered

• The account stops working or you're logged out unexpectedly during the warranty period
• Login credentials provided to you were incorrect or never delivered after payment was confirmed
• The service becomes inaccessible due to an issue on our end (not caused by your own actions)

What's Not Covered

• Change of mind after an account has been delivered and verified as working
• Issues caused by changing the account password, email, or profile settings yourself
• Sharing your account beyond the plan's allowed limit, or violating the platform provider's own terms of service
• Regional or feature restrictions that are set by the platform provider itself, not by us

Before You Order

Please double check the product name, account type, and validity you select at checkout. Since these are digital goods delivered instantly, we're unable to cancel or refund an order once the account details have been sent.

How to Claim a Replacement

If something isn't working, message us on WhatsApp as soon as possible with:

• Your order details (product, account type, validity, and approximate order date)
• A screenshot or short description of the issue you're facing

Our support team will verify the issue and arrange a replacement account within the warranty period, usually within a few hours.

Cash Refunds

Cash refunds are considered only when a valid replacement genuinely cannot be provided, and are handled on a case-by-case basis at our discretion. If approved, refunds are sent back to the original bKash/Nagad number used for payment.

Questions?

If anything here is unclear, our support team is happy to walk you through it — just reach out on WhatsApp.